Enterprise Software for Competitive Advantage
When one is looking at the commissioning of enterprise software, they have to consider the wider implications rather than concentrating on one department. It is therefore not just a local issue but an issue that can affect the organization as a whole. The solutions have to be global rather than local in order to be effective. Although there is a need for specialization, it does not detract from the essentially effectiveness of interdepartmental learning.
It is important to consult with the main stakeholders in the company. Traditionally these groups have included the business partnerships, the client segment and the supply chains. These are the people who make the business successful and it is important that they are involved in the implementation of the enterprise software program.
Generally the market has divided the enterprise software into three main categories. The first category is the enterprise resource planning which is followed by customer relationship management. The final category is the supply chain management software. Each of these parts addresses the main stakeholders in the success of the business. They can either be done on an individual basis or undertaken as a whole. The end result is that the business is more efficient and more effective.
The enterprise software will also seek to streamline the operations of essential business processes such as accounting practice, forecasting, human resource management, stock management, collaborative working and software updates. Through the careful implementation of enterprise software, the company can ensure that all these processes are working to deliver on the agreed business plan.
Management and Enterprise Software
The enterprise software vendors will provide a list of generic solutions but then allow for the customization to deliver according to customer requirements. In fact the customization can be made to create subtle differences between different processes that the organization undertakes. It is important that if an element of the enterprise software affects a particular department, that department is involved in the commissioning process. They will be able to advise the senior management on the effectiveness of the proposals based on the experiences that they have collected over time.
This might be a moot point for the business studies students but it has been argued that employees often know more about the business than the senior executives who manage them. The top down approach to implementing the enterprise software rarely works. If it is temporarily successful, at a later stage the employees will start resisting its charms.
Information is the conduit through which senior management will learn about enterprise software and its application. Feedback has to be secured from the people on the frontline so that business decisions are made based on fact rather than dreams. This kind of thinking might not suit the traditional management styles but modern business has to include everyone as a partner in developing a good enterprise software structure. The system itself will be giving regular management information which will indicate the level of success that it has been able to enjoy.